Frequently Asked Questions

1. Where can I make my reservations as a member of Pan Pacific Connections?
   You can make reservations online via panpacificconnections.com. You will need to login to your account and you can book your contracted rate and/or member’s special rates.You may also contact our call centres or property directly for reservations but do remember to quote your membership ID during reservation.
2. What happens if I forgot to quote my membership ID and my colleague have already checked-out?
   You can submit a missing points claim online via panpacificconnections.com within 3 months after check-out date. We will process your claim and upon validation, points will be credited into your account directly.

Rewards Redemption

1. How do I redeem my rewards?
   You have to log in to your account on the Pan Pacific Connections website and select the reward item that you are entitled to with your points accumulated. Please ensure that your mailing address is updated in your profile before you proceed to check out your online cart.
2. How long does it take to receive a redemption reward?
   Please allow up to 4 to 6 weeks for processing of redemptions to reach you. If you did not receive your items after 6 weeks from the date of your redemption, please contact your sales contact or registered hotel.
3. Can I cancel my redemption?
   You can’t cancel your redemption once you have confirmed and check-out your redemption cart.

Convert Points to D$ Reward

1. What are DISCOVERY Dollars (D$)?
   DISCOVERY Dollars (D$) are the rewards currency of the Pan Pacific DISCOVERY programme.
2. How do I redeem DISCOVERY Dollars (D$)?
   To redeem DISCOVERY Dollars (D$), log into your account on the Pan Pacific Connections website. Select the desired amount of points to redeem and choose the D$ reward nominee. Please note that you will need to add a reward nominee before you can proceed.
3. How do I add or edit D$ reward nominee?
   You may add up to three (3) Pan Pacific DISCOVERY membership accounts as your D$ reward nominees to redeem your Pan Pacific Connections points for DISCOVERY Dollars (D$).
4. How long will it take to credit DISCOVERY Dollars (D$) into the nominee’s account?
   Please allow 3 weeks for the processing of D$ reward to the nominee account. If the nominee’s account has not received the D$ within 3 weeks from the date of your redemption, please contact your sales representative or the registered hotel for assistance.
5. What is the validity period of DISCOVERY Dollars (D$)?
   DISCOVERY Dollars (D$) will expire in 6 months upon crediting to nominee’s account and cannot be reinstated upon expiry. Please refer to Pan Pacific DISCOVERY programme full terms and conditions here.
6. Can I cancel a DISCOVERY Dollars (D$) redemption?
   You cannot cancel your D$ redemption once you have confirmed and check-out your redemption cart. Please ensure nominee account details are correct before you proceed with redemption.
7. How can D$ reward nominee spend their D$?
   D$ can be used as cash for stays, dining, spa services, or other eligible expenses and applied to the bill at check-out as a payment method. For more details, please refer to point 6.1 of our Terms and Conditions available here.

1. Is there a membership fee or subscription fee to join?
   There is no fee to join, membership is by invitation only.
2. What are the requirements to become a member of Pan Pacific Connections?
   To qualify, your company needs to have a corporate contract with either Pan Pacific Hotels Group, Pan Pacific Hotels & Resorts, PARKROYAL COLLECTION Hotels & Resorts and/or PARKROYAL Hotels & Resorts in order to qualify. Please contact our sales team for enquiries on corporate rates for your company.
3. My company has a corporate contract with Pan Pacific Hotels & Resorts, how do I sign-up for Pan Pacific Connections membership?
   You can sign-up online at panpacificconnections.com and our sales managers will follow up with you. Alternatively, you can also check with your sales contact on the membership application.
4. Does the membership have an expiry date?
   Membership has no expiry date but the account will become dormant after 6 months of no bookings and it will be reviewed annually.
5. Is membership transferable?
   No, memberships are not transferable.
6. If I joined a new company, can I still keep my membership to enjoy the benefits of Pan Pacific Connections?
   No, you will have to inform our sales manager or your registered hotel when you resigned from your company. You will have to close your account and apply for a new membership account with your new company. If your new company does not have a corporate contract with any of our participating hotels, resorts, or serviced suites, please contact our sales manager for a contracted rate for your new company.
7. Are there different types of membership?
   There are two different types of membership:
   
   Company Membership
   One or several individuals from a company, total points earned will be attributed to the company’s account. Points redemption can be made via Pan Pacific Connections website.
   
   Personal Membership
   One or several individuals from a company, total points earned will be attributed to the individual’s account respectively. Points redemption can be made via Pan Pacific Connections website.